Privacy Policy

Last updated: 16 September 2026

Hieros Gamos Alchemy respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what information we may collect when you visit our website, purchase our products, join our mailing list, contact us, or interact with our advertising, and how that information may be used.

Information we may collect

Depending on how you interact with Hieros Gamos Alchemy, we may collect information including:

your name
email address
phone number
billing and shipping details
order and transaction information
products you view, add to cart or purchase
messages or enquiries you send us
information you provide when joining our mailing list or downloading a guide
website usage information such as pages viewed, links clicked, session duration, device type, browser information and approximate location derived from your internet connection

Payment card information is generally processed by our payment providers and is not stored directly by Hieros Gamos Alchemy.

How we collect information

We may collect information:

directly from you when you place an order, fill in a form, subscribe to email, or contact us
automatically when you use our website
through cookies, pixels and similar tracking technologies
through service providers that help us operate our website, marketing and ecommerce systems

How we use your information

We may use personal information to:

process and fulfil orders
provide customer service
communicate with you about an order or enquiry
send marketing emails where you have subscribed or where otherwise permitted
provide guides, downloads or other content you requested
improve our website, products and customer experience
understand how people use our website
measure advertising performance
show more relevant advertising
prevent fraud, misuse or security issues
comply with legal and regulatory obligations

Website analytics and tracking

We use third-party tools to understand how people interact with our website and to improve our marketing.

These may include:

Google Analytics and Google Tag
Used to measure website traffic, visitor behaviour, conversions and marketing performance.

Meta Pixel and Conversions API
Used to measure actions such as page views, product views, adding products to cart, beginning checkout and purchases. This information may also be used to measure advertising effectiveness and create or improve advertising audiences.

Microsoft Clarity
Used to understand how visitors interact with our website through tools such as session recordings, click information, scrolling behaviour and heatmaps. Sensitive information is intended to be masked or excluded where supported by the service.

These technologies may collect information such as your IP address, browser and device information, pages visited, products viewed, transaction activity and interactions with the website.

We aim to limit tracking to information reasonably necessary for analytics, advertising and improvement of our services.

The Australian privacy regulator recommends that organisations using tracking pixels clearly disclose their use and minimise the amount of personal information collected.

Cookies

Our website and third-party services may use cookies and similar technologies.

Cookies may be used for:

essential website functionality
shopping cart and checkout functions
remembering preferences
analytics
advertising measurement
personalised or retargeted advertising

You can control or delete cookies through your browser settings. Restricting some cookies may affect certain website functions.

Visitors in some jurisdictions may also have additional rights relating to cookies and tracking technologies.

Email marketing

If you subscribe to our mailing list, we may send you emails about Hieros Gamos Alchemy products, archetypal content, guides, offers and related material.

Our email marketing may be managed through services such as Mailchimp.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Advertising

We may use advertising platforms such as Meta and Google to promote Hieros Gamos Alchemy.

Advertising platforms may use information collected through cookies, pixels and similar technologies to:

measure whether an advertisement resulted in a visit or purchase
understand advertising performance
create advertising audiences
show advertisements that may be more relevant to your interests

Where required, visitors may be able to control or opt out of personalised advertising through their browser, device or advertising-platform privacy settings.

Ecommerce and product feeds

We may provide product information to services such as Google Merchant Center and Meta Commerce Manager so that our products can appear in search results, shopping listings and advertising.

This may include product names, descriptions, prices, images, availability and product URLs.

Service providers

We use third-party providers to operate parts of our business.

These may include providers for:

website hosting and ecommerce
payment processing
email marketing
analytics
advertising
customer communication
shipping and fulfilment
cloud hosting and data storage

These providers may process information on our behalf subject to their own privacy and security practices.

Overseas processing and disclosure

Some of the service providers we use operate internationally or store and process information outside Australia.

This may include providers associated with website hosting, analytics, advertising, email marketing and payment processing.

Where Australian privacy law applies to an overseas disclosure of personal information, organisations may have obligations to take reasonable steps regarding how overseas recipients handle that information.

How we protect your information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online system or transmission method can be guaranteed to be completely secure.

Accessing or correcting your information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate.

We may need to verify your identity before processing certain requests.

Privacy enquiries and complaints

If you have a question, concern or complaint about how Hieros Gamos Alchemy handles personal information, please contact us through the contact details provided on our website.

We will review privacy concerns and respond within a reasonable period.

Changes to this policy

We may update this Privacy Policy from time to time as our business, website or service providers change.

The current version will be published on this website with the date it was last updated.